FAQs

Does Arte Africana have retail stores? Arte Africana sells exclusively online on the Internet, guaranteeing a large assortment and ease of purchase.

Which is the price of the shown item?

We apply to the items the price shown on the website at the time of dispatch of the order, without any consideration of previous offers or price changes that have occurred. All prices shown include VAT.

How can I make purchase orders?

When you arrive on the page of the chosen product, pick it and add it to your basket.
The client successfully completes the purchase if the website does not highlight any error message (the system cannot detect errors regarding the data entered by the customer in the field for shipping address).
When you will receive your order, we will send a confirmation at the email address given by you, summarizing selected items, their prices, delivery address, order number, general terms and details regarding your order.

How can I correct my order?

We recommend you to check with massive attention and great care the accuracy of info provided in the order confirmation; please, communicate any correction in 24 (twenty-four) hours from receiving. You will need to use the order number (serial number generated by the system) in all the communications with Arte Africana.

Why the product I want to buy is not available anymore?

Occasional non-availability of the products offered may occurred. In this case, if the products selected by the customer are not fully or partially available, Arte Africana communicate it immediately to the client.

Why there are “scratches” on certain items?

Each item is unique and refined at the state of art. All imperfections are not flaws but the evidence that each item comes from an artisanal manufacture. Slight imperfections and small signs of damage must be considered in any case as a proper value of handcraft production; they strengthen and add value to all items proposed by Arte Africana collection.

How does the payment work?

Payments can be made online by credit card, with bank transfer and with PayPal, following the instructions on the website.

How do shipping and delivery work?

The order will be processed within 3 (three) working days. After the expedition, we will provide all the related details, in order to monitor the shipping status. Delivery will be by express courier, approximately within 3 or 5 (three or five) working days.

Which are the shipping costs?

Delivery is free in the European Community, and it’s possible only within the areas and countries specified on the Checkout page.

How can I receive more information and assistance?

You can get information on after-sales support services by contacting us at the email address: info@arte-africana.com.

How do I cancel my order?

If you decide to cancel your order, you can proceed with the cancellation within 24 (twenty four) hours after the payment, without any adjunctive cost. In this case, we will fully refund the amount.